Shipping & Refunds

Shipping Policy:

At Renovize, we strive to provide you with the best shopping experience, from the moment you place an order to the day it arrives at your doorstep. Our shipping policy is designed to ensure transparency and clarity, so you know exactly what to expect when it comes to shipping your purchases.

Shipping Time: Our products are shipped from our warehouses overseas, allowing us to offer you a wide range of high-quality items at affordable prices. On average, the shipping time for your order is estimated to be between 7 to 15 days from the date of purchase. However, please note that these are approximate delivery times and can vary depending on factors such as customs clearance, local postal services, and unforeseen logistical challenges.

 

Refund Policy:

Refund Policy:

At Renovize Shop, we want you to be completely satisfied with your purchase. If, for any reason, you are not fully happy with your order, we offer a hassle-free refund policy to ensure your peace of mind. Please read our refund policy carefully to understand the terms and conditions for returning your items.

Eligibility for Refund: To be eligible for a refund, your order must meet the following criteria:

1. Return Timeframe: You may initiate a return and request a refund within 30 days from the date of purchase. After this period, unfortunately, we cannot accept returns.

2. Unused and in Original Condition: The items must be unused, undamaged, and returned in their original packaging, including all accessories, manuals, and tags.

Initiating a Return: To initiate a return and request a refund, please follow these simple steps:

1. Contact Us: Send an email to support@renovizeshop.com with your order details, including the order number and the items you wish to return. Our customer support team will assist you promptly and provide you with further instructions.

2. Return Authorization: Once we have reviewed your request and confirmed your eligibility for a refund, we will provide you with a Return Authorization (RA) number. Please do not send back any items without this RA number, as it helps us efficiently process your return.

3. Secure Packaging: Carefully pack the items in their original box along with the RA number clearly marked on the outside of the package. For the sake of the environment, we encourage you to reuse the original packaging whenever possible.

4. Shipping: You are responsible for the shipping costs associated with returning the items. We recommend using a trackable shipping service to ensure your package reaches us safely.

Refund Process: Upon receiving and inspecting your returned items, we will process your refund. Please note the following details about the refund process:

1. Refund Amount: The refund will be issued for the full purchase price of the returned items, excluding any shipping or handling charges paid at the time of purchase.

2. Payment Method: The refund will be credited back to the original payment method used during the purchase. It may take a few business days for the refund to reflect in your account, depending on your bank or credit card provider.

3. Email Notification: We will send you an email notification once the refund has been processed.

Non-Refundable Items: Certain items are not eligible for a refund, including:

• Items that are used, damaged, or not in their original condition.
• Products beyond the 30-day return window.
• Gift cards and promotional items.

Customer Support: Our dedicated customer support team is here to assist you throughout the return and refund process. If you have any questions, concerns, or need further assistance, please do not hesitate to contact us at support@renovizeshop.com.

Thank you for choosing Renovize Shop. We value your satisfaction and look forward to serving you again in the future.